Privacy Policy
Your trust matters. This page explains what data we collect, how we use it, and how we keep it safe.
Last updated: April 30, 2026
1. Who We Are
Plumbers Kamloops operates the website plumberskamloops.ca. We are a locally owned, BC-licensed plumbing company serving Kamloops and the surrounding Thompson-Nicola region. When you contact us through this website, you are reaching a real plumbing company — not a lead aggregator or marketing service.
2. Information We Collect
We only collect information you voluntarily provide to us:
- Your name, phone number, and email address — when you request a service quote or book an appointment
- Your address and property details — so we can accurately assess your plumbing needs and dispatch a technician
- Any additional details you provide about your plumbing problem
We do not use cookies to track your browsing behavior. We do not collect payment information through this website — all billing is handled after service is completed.
3. How We Use Your Information
We use your information only for the purpose you provided it:
- To respond to your inquiry or service request
- To schedule and dispatch a licensed plumber to your property
- To provide follow-up service or warranty support if needed
- To send appointment confirmations and reminders (only if you request them)
We do not sell, rent, or share your personal information with third parties for marketing purposes. Period.
4. Text Message Communications
If you provide your mobile number and opt in to text communications, we will use SMS only for appointment reminders, technician arrival notifications, and service follow-ups. You can opt out at any time by replying STOP. We use a secure third-party SMS provider solely to deliver these messages — your number is not shared with any other party.
5. Data Storage and Security
Your information is stored in secure, encrypted systems managed by our service providers. We retain service records for warranty and tax purposes as required by BC regulations. We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. If a data breach were ever to occur, we would notify affected individuals promptly.
6. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request corrections to any inaccurate information
- Request deletion of your information (where legally permissible)
- Opt out of any future communications at any time
To exercise any of these rights, email us at info@plumberskamloops.ca or call (778) 928-7586. We will respond within 30 business days.
7. Third-Party Services
This website uses a secure form submission service to process contact and booking inquiries. This service provider has access only to the information you voluntarily submit through our forms and is bound by strict data protection agreements. We do not use analytics platforms that track your behavior across the web.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. We will never make changes that reduce your privacy rights without clear notice.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, you can reach us directly:
Questions About Your Privacy?
We are a small, local company. If you have concerns, just call us — you will talk to a real person, not a support ticket.